Refund policy

We strive to ensure your complete satisfaction with every purchase you make from us. If for any reason you are not entirely satisfied with your order, we offer a hassle-free refund policy that allows you to return items within 30 days of the original purchase date. Please review the following guidelines for our refund process:

1. Returns Accepted for 30 Days: You have 30 calendar days from the date of your purchase to initiate a return for eligible items. After this period, we regret that we won't be able to accept returns.

2. Free Return Shipping: We believe in providing a convenient and straightforward return experience for our customers. Therefore, we offer free return shipping for all eligible items within the 30-day return window. Simply contact our customer support team to initiate the return process, and they will guide you through the steps.

3. Eligibility for Returns: To be eligible for a return, the item must be in its original condition and packaging, including any accessories or manuals that came with it. Items showing signs of misuse, damage, or wear and tear may not be eligible for a refund.

4. No Restocking Fee: We value your trust in our products and service, which is why we do not charge any restocking fees for returned items. You will receive a full refund for the product's original purchase price.

5. Exclusions - Final Sale Items: Please note that certain items may be marked as "final sale" on our website or during specific promotions. Final sale items are non-returnable and non-refundable, except in cases where they arrive damaged or defective.

6. Refund Process: Once your return is received and inspected, we will send you an email notification to inform you of the approval or rejection of your refund. If approved, your refund will be processed using the original payment method within a reasonable timeframe.

7. How to Initiate a Return: To initiate a return, please contact our customer support team. Provide them with your order details and the reason for the return, and they will assist you in generating a return shipping label, if applicable.

Our ultimate goal is to ensure your satisfaction with every purchase, and we are committed to resolving any issues that may arise. If you have any questions or need further clarification regarding our refund policy, please don't hesitate to reach out to our customer support team.

Thank you for choosing Sauna Shield! We appreciate your business and look forward to serving you again in the future.